Monochrome Complaints
Introduction
Complaints - Guidelines and Procedures ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ These documents are intended to give a written overview of the Monochrome Complaints Procedure. They attempt to explain: o What kind of occurrence would indicate that a complaint was in order; o Formal interfaces to the complaints process; o Informal approaches; o Possible actions available as a result of a complaint; o The logging of complaints; o Your rights as a complainant; o Your rights as the subject of a complaint; o What you can reasonably expect from the procedure; o Options for recourse; o Information Gathering Techniques; o Exceptional Cases; o Disclaimer. Overview One member of the Monochrome Admin team is responsible for the overall Complaints procedure. In most cases, it is this person who will deal with all complaints, obtain evidence to support or refute a complaint, then make final judgement and either dismiss the complaint, or decide upon punishment as is appropriate. Action will only be taken on the basis of explicit behaviour on Monochrome itself. ** The current Complaints Admin is: culf ** If you have any further questions, please contact culf (culf@mono.org). **
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